Privacy Policy

Last Updated: 27.02.2026

1. Introduction

Outaige (“we”, “our”, “us”) operates a real-time internet reliability and outage intelligence platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, services, and platform (the “Service”).

By using Outaige, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Account Information

When you create an account using authentication providers such as Google or X (Twitter), we may collect:

• Name
• Email address
• Profile image
• OAuth provider ID
• Public profile metadata provided by the authentication provider

Authentication is handled via Auth0. We do not store passwords directly.

2.2 User-Generated Content

When you submit reports or interact with the community, we collect:

• Report content
• Report timestamps
• Anonymous status flag
• IP address (for abuse prevention)
• Device metadata
• Browser metadata

If you submit a report anonymously, your public-facing username will be replaced with a randomly generated identifier.

2.3 Technical Data

We may automatically collect:

• IP address
• Browser type
• Device information
• Referrer URL
• Pages visited
• Interaction data
• Cookies and session identifiers

2.4 Monitoring & Infrastructure Data

Outaige may collect:

• Service uptime metrics
• DNS resolution data
• Latency metrics
• Health check results

This data is used solely for reliability monitoring and intelligence aggregation.

3. How We Use Your Information

We use collected data to:

• Provide authentication and account access
• Store and display user-submitted reports
• Detect outages and reliability events
• Prevent fraud and abuse
• Improve platform accuracy
• Maintain infrastructure stability
• Analyze usage trends
• Communicate updates or system notifications

We do not sell personal data.

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your data under the following lawful bases:

• Performance of contract
• Legitimate interests
• Consent
• Legal compliance obligations

5. Data Sharing

5.1 Service Providers

• Auth0 (authentication services)
• Vercel (hosting)
• Neon (database hosting)
• Cloud providers
• Analytics providers

These providers process data under contractual obligations.

5.2 Legal Requirements

We may disclose information if required to:

• Comply with legal obligations
• Enforce our Terms
• Protect platform integrity
• Prevent harm or fraud

6. Data Retention

We retain user data:

• As long as the account remains active
• As necessary for legal compliance
• For audit, fraud prevention, or dispute resolution

You may request deletion of your account and associated data.

7. Anonymous Reporting

If a user selects anonymous submission:

• The public-facing name will be randomized
• Internal metadata may still be retained for abuse prevention
• Outaige reserves the right to investigate malicious anonymous reports

8. Security

We implement reasonable technical and organizational safeguards including:

• Encrypted data transmission (HTTPS)
• Secure authentication (OAuth)
• Access control restrictions
• Infrastructure monitoring
• Rate limiting & abuse detection

However, no system is 100% secure.

9. International Data Transfers

Your data may be processed in jurisdictions outside your country. We ensure appropriate safeguards are in place when transferring data internationally.

10. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Data portability

Requests can be sent to: legal@outaige.com

11. Cookies

Outaige may use cookies for:

• Session management
• Authentication
• Security
• Analytics

You can disable cookies in your browser settings.

12. Children's Privacy

Outaige is not intended for individuals under 16 years of age.

13. Changes to This Policy

We may update this Privacy Policy. Changes will be posted with a revised “Last Updated” date.

14. Contact

For privacy-related inquiries:
Email: legal@outaige.com
Website: https://outaige.com